PBS3214 CHAPTER 1&2

Conveying the right image and behaving in an appropriate way in interacting within one another in a professional setting refers to _____________.

• social skills

• business ethics

• business etiquette

• corporate culture

Business is usually very relationship driven and it is important to establish reciprocal trust before getting down to business. This country referring to _____________.

• Brazil

• Japan

• France

• Italy

Below are the THREE (3) principles that governed all etiquettes EXCEPT _____________.

• respect

• custom

• honesty

• consideration

Country Z are expressive people and do not observe strict rules on personal space. They are comfortable standing close to you while speaking and often use physical contact. Country Z refer to _____________.

• Kenya

• Brazil

• Bangladesh

• Czech Republic

In China the following business practices apply EXCEPT _____________.

• handshake with everyone starting with the most senior and oldest person

• it is a good idea to study their business card first before meeting

• communication via email and phone is commonly used when dealing business

• chinese people may decline a few times before accepting the gift

Which of the following should you do when shaking hands?

• Look for someone to whom you can introduce them shaking hands

• Stand at attention and only offer your hand when the other person puts their hand out

• Maintaining eye contact with the person whose hand you are shaking

• Look at the other person’s name badge so you know their name

Choose which statement is WRONG regarding phone etiquette.

• Ask before putting someone on hold or transferring call

• Speak clearly and remain cheerful

• Listen and misjudging

• Use proper language

- Avoid noisy and squeaky shoes as they will disturb and distract everyone.

- Trousers’ side-pockets should not bulge with mobile phones, wallets as it gives a bulky look to your legs.

Choose which etiquette BEST suit the above particular manners.

• Email etiquette

• Phone etiquette

• Grooming etiquette

• Dining etiquette

• The “ok” sign is a symbol for money.

• The business card – treat it with respect.

• Very punctual. It is rude to be late to a business meeting.

Choose which country BEST suit the above particular culture.

• Africa

• United Kingdom

• Malaysia

• Japanese

Business etiquette is defined as a set of manners that is accepted or required in a profession.

• TRUE

• FALSE