HDFC OBX Day 5 2nd Half

Mr. Ravicharan has gone through the product presentation given by Suraj and his queries has been resolved as well. Is this the right time for Suraj to ask for business?

• No, He should provide more information to the customer even if it is not asked for

• YES

During the face to face call the queries and objection of the customer may be handled in a polite and positive manner by answering to the objections of the customer using LAPAC 

• TRUE

• FALSE

Sujata has been presented with the product presentation on one of the product Sanchay plus by Ajay. Sujata is still having some concerns whether she should go ahead or not. What should Ajay do to convince her. Choose the right option

• Ajay should connect Sujata with his manager to convience her

• Ajay should provide Sujata with the one pager and brochure of the product so that she can go through the benefit of the product

• Ajay should use the product benefits to discuss the value in investing in this product

It is the responsibility of the sales person to present and explain the official benefit illustration to the customer and the customer needs to acknowledge and sign the same. State whether the statement is True or False

• TRUE

• FALSE

Arijit was in conversation with the sales person Biswajit where he was raising objections from time to time on the product and the benefit explained by Biswajit. What is the signal the customer is giving through these objections? Identify the correct option 

• The customer is not getting convinced on the solution being provided

• The customer is interested in the solution provided by the sales person and hence getting his doubts cleared

• The customer does not want to go for this solution hence he is raising the objection thereby giving the signal of not buying the product