Voice PII

If the customer spells the name wrong by one letter can we pass PII?

• Yes

• No

If the customer provides the phone number without the area code, the next thing you do is?

• Finish the attempt the inform the customer that the phone number is incorrect

• Accept the phone number like and pass PII

• Tell the customer that he did not give the area code

• Tell the area code to the customer proactively

If the customer says only the first name correct we can tell the customer that the last name was incorrect

• False

• True

If the customer only has one sucessfully p2p to pass PII we can not accept it

• True

• False

BONUS

Month of the Year that has 29 days every 4 years

• November

• March

• February

• August

If the customer gives the ID name incorrectly, we can still accept the Drivers license name to pass PII.

• True

• False

If the customer gives the zipcode incorrectly, we can accept the email and the cashtag instead

• True

• False

If the customer does not have a debit card, we can ask for the last 4 digits of the cash card or the last 3 digits of the bank account

• True

• False

BONUS

Avenger that uses a Bow

• Hulk

• Thor

• Iron man

• Hawkeye

If the call drops, when calling back to the customer is not needed to pass PII again

• Yes

• Maybe

• No