I CAN WOW Training

Shift Car Rental mission is to enrich the lives of our customers through our people, products and services by setting best practices in everything we do.

This is the VISION statement of Shift Car Rental ? (True or False)

• True

• false

Shift car rental product & services only are – The Most Important Asset to organisation

• True

• False

Service is like love ,

Its not the word that matters; It’s the______

(Fill in the blank with correct choice)

• Process

• Product

• Action

• Love

Shift Car Representative act as a major link between the _______& Shift Car Workshop.

• Manager

• Shift Representative

• Customer

Which are the expectation of Shift Car Rental customer from us.

• 1. Ensure full Safety of car.

• 2. Proper Inventory of car.

• 3. Timely Assistance (Pick up & Delivery)

• 4. All of them

As per necessary checks for ready vehicle,

Always check “Shift Leasing” Sticker on Rear wind screen and in good condition (worn out or faded stickers are allowed)

• True

• Fasle

For Original Vehicle service/technical issues, no need to understand customer complaint, as shift technician will definitely check full vehicle.

• True

• False

During Rental/ Leasing check out show the client, spare wheel and tools, next service due sticker that indicates the mileage due.

Is this correct ?

• True

• False