ROP 2.5 Revision

The Departure stage is very important to settle the guest’s payments, but it is also a great chance to ask about the guest stay and attract them to return

• True

• False

Arrival stage ends by:

• Check-in the guest to their room

• Escort the guest to their room

• Guide the guest to their room

• Tell the guest about their room

Quick check-out is another name for

• Self-check out

• Standard check out

• Express check out

• Mobile check out

It is not mandatory to collect the identification number and nationality in the profile of international guests

• True

• False

1-    POS stands for Process of Service:

• True

• False

You use the room status report to record all important events

• True

• False

Every department must have the ------ document with all contact details of the employees

• Telephone List

• Email List

• Organizational Chart

• Departmental Plan

What is the department of the hotel where goods and services are sold?

• Human Resources

• Marketing and PR

• Reservations

• Finance

Confirming the charges of the guest according to the PMS is the first step of the:

• Arrival

• Pre-Arrival

• Departure

• Occupancy

Pre arrival, arrival, occupancy, feedback are the 4 stages of guest cycle

• True

• False