Value Chain

Which activities included in primary activities

• Marketing and sales

• Inbound activities

• Human resource management

• Operations

What are the supporting activities of the value chain model?

• the infrastructure of the firm, Human Resource department, Technology department, Procurement

• Infrastructure of the firm, Human Resource department, Technology department, Marketing and Sales

• Infrastructure of the firm, Service, Technology department, Procurement

• dInbound logistics, Procurement, Outbound Logistics, Marketing and Sales, and Service

According to Porter’s definition, the value chain analysis is used to analyse, coordinate and optimise linkages between activities in the value chain, by focusing on the interdepence between these activities.

• True

• False

The purpose of value-chain analysis is to increase production efficiency so that a company can deliver maximum value for the least possible cost.

• True

• False

Actvities related to inbound logistics

• Pricing

• Negotiation with suppliers

• Warehouse & raw materials handling

• Order processing

Machining, packaging, assembly, equipment maintenance, testing, printing and facility operations are examples of...

• Procurement

• Operations

• Outbound Logistics

• Service

Marketing & Sales are considered as...

• Support Activities

• Primary Activities

Balanced Scorecard dikembangkan oleh ...

• Edwards Deming

• Robert Kaplan dan David Norton

• Frederick Winslow Taylor

• Henry Fayol

 

Empat perspektif BSC di bawah ini, kecuali ...

• Finansial

• Pelanggan

• Pembobotan dan pembelajaran

• Bisnis Internal

Perspektif yang menampilkan proses kritis yang memungkinkan unit bisnis untuk memberi value proposition yang mampu memuaskan para pemegang saham merupakan perspektif :

• Keuangan

• Pelanggan

• Bisnis Internal

• Pertumbuhan dan pembelajaran