GBS+ Quality Day 2022 Quiz 1

GBS+ Quality Day 2022 Quiz 1

Professional Development

10 Qs

quiz-placeholder

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GBS+ Quality Day 2022 Quiz 1

GBS+ Quality Day 2022 Quiz 1

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Lujann Lamsin

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is included in GBS+ Quality Strategy?

Quality Policy & Goals

Stakeholders

Quality Framework

All items are included

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the objective of GBS+ as mentioned in the Quality Policy & Goals?

We will be a comprehensive SERVICES provider to Henkel Business and Functions

We will be a comprehensive SOLUTIONS provider to Henkel Business and Functions

We will be a comprehensive ACTIONS provider to Henkel Business and Functions

None of the statements is true

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

According to the Quality Policy, which of the following should be ensured by everyone in GBS+?

Full organizational commitment to our Quality Goals

Constant and consistent reviews of our performance

Awareness of interested parties and relevant requirements

All items are included

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following are considered as stakeholders of GBS+?

Henkel Business Units and Functions

Suppliers and vendors

External providers

All items are considered

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following was introduced in GBS+ with the objective of unifying the approach to Quality within our Operations?

Quality Manual

Quality Framework

Quality Policy

Quality Goals

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are the three key areas of the Quality Framework, EXCEPT

Continuous Improvement

Performance Management

Quality Management

Standards & Tools

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is a quality element under the Performance Management area of the Quality Framework?

Efficiencies & Effectiveness

Demand Management

Standards & Tools

E2E Focus

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