What should you say when you first greet the customer?
Coffee Shop Customer Service

Quiz
•
Fun
•
6th - 8th Grade
•
Easy

Cyndi Simpson
Used 27+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you want?
Good morning, how are you today?
Hi, what's up?
Are you ready to order?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer tells you that they were given the wrong drink. What should you say?
Bummer.
That's too bad, but we already gave everyone else their drinks.
Sorry, I will do better next time.
Let me make this right. We will get you what you ordered as soon as possible.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer arrives while you are answering your parents text. What should you do?
Finish the text, your parents will be angry if you don't respond.
Tell the customer to hold on, you will be right with them.
Immediately stop what you are doing to greet the customer.
You shouldn't even have your phone out!
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
What is your favorite cookie?
Chocolate Chip
Sugar Cookies
Oatmeal Raisin
I don't like cookies, get them away from me.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customre asks you a question you don't know the answer to. What do you say?
I don't know but I will find out.
You have a phone, why don't you google it?
I don't know, it's my first day.
Shrug your shoulders and say Beats me!
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer has been waiting a long time for their order. What should you do.
Let them know you appreciate their patience and offer them a drink while they wait.
Say nothing, it's obvious they are busy.
Avoid eye contact.
Say thanks for waiting when their order is up.
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
How do you spell...............
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