Frontline Leadership Training

What is not a characteristic of a Visionary Leader?

• Innovative

• Thinking of the big picture

• Focused on short term goals

• Flexible

What is the Sysco Purpose

• Delivering success for our customers through industry linked people, products and solutions

• Connecting the world to share food and care for one another

• Connecting the world to be healthy

• Living to eat

What is not one the five elements of Emotional Intelligence?

• Self Management

• Self Awareness

• Controlling emotions of others

• Motivation

What is not a characteristic of a person with high Emotional Intelligence

• Keep cool under pressure​

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• Resolve conflicts​

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• Have greater empathy​

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• Are overly critical of others or dismiss others' opinions​

Which of the following statements is false about communication?

• People’s emotions can be expressed in at least 21 different facial expressions – they play an important role in communicating with others​

• Communication is not just about the words we use ​

  We process visual images faster than words (and also remember better).​

• Communication is not that important when working from home

• It’s not just about how we listen but how we react to what we hear -  both verbally and non-verbally​

Is the following statement True or False?

"Leaders Communicate With Actions and Attitude, Too​"

• True

• False

What are the three stages of change management as defined in Lewin's model?

• Cry, Get angry, Leave

• Unfreeze, Change, Refreeze

• Positive feedback, Negative feedback, Positive feedback

• Unfreeze, Change, Feedback

Sysco Corporation introduces a new rewards framework for all locations including Sri Lanka. Which one out of the following would you not do?

• Gather data to ensure correct information is shared with team members for this change

• Help team members to understand the logic behind the decision

• Communicate vaguely mentioning it's a management decision

• Help team members to transform through the change by understanding different impact levels

What happens when teams work together?

• Teams collaborate internally to compete externally.​

• Decisions are made on the basis of principle and not on power or personality, resulting in greater buy-in and impact.​

• Decisions are faster, of higher quality, and customer-driven.​

• All of these

Is the following statement True of False?

"Twenty-first-century managers support and guide rather than instruct, and employees learn how to adapt to constantly changing environments in ways that unleash fresh energy, innovation, and commitment".​

• True

• False