PLP RevGen

When do we use Xcarrier return label and BOL?

• Use Xcarrier if less than 150lbs. Use BOL if greater than 150lbs.

• Use Xcarrier if greater than 150lbs. Use BOL if less than 150lbs.

• Use Xcarrier if shipping to/from USA. Use BOL if shipping to/from Canada.

• Use Xcarrier or BOL regardless of the weight or where it is shipping to/from.

What resolution do we provide a customer who wants to purchase a 3 phase unit and ship it to Pakistan?

• Submit a Sales Ready Lead

• Transfer to 3-Phase Technical support

• Go to apc.com and provide the contact for Pakistan support

• All of the above

Where in Sharepoint can you find the guide on how to process Fedex BOL?

• Go to Revenue Generation > Commercial Sales & E-Support Sales > Other Tools and Links

• Go to Revenue Generation > Commercial Sales & E-Support Sales > Sales Tools

• Go to Commercial > Web Sales > Shipping Links

How do we know if the customer/account is OCM portal exposed or not?

• VIP icon

• MySchneider icon

• MySE icon

• CCC Portal icon

How do we respond and send updates to customer's inquiry if they are OCM portal exposed?

• Send an email in bFO

• Public Case Comment in bFO case

• Call the customer

• Send an email using Outlook

Provide the Web order processing and shipping turn around time.

• Standard shipping is 3-5 business days

  Expedited is 2-3 business days

  Priority is 1-2 business days.

  We have 2 business days processing for Standard and Expedited shipping orders and 1 business day for Priority shipping orders.

  Order must be placed prior to 2:30pm EST to be considered todays sale, any order after 2:30pm EST is considered to be the next business day’s sale.

• Standard shipping is 3-5 business days

  Expedited is 2-3 business days

  Priority is 1-2 business days.

  We have 2 business days processing for Standard shipping orders and 1 business day processing for Expedited and Priority shipping orders.

  Order must be placed prior to 2:30pm EST to be considered todays sale, any order after 2:30pm EST is considered to be the next business day’s sale.

How long do we issue a refund for a web order once it was cancelled?

• 3-5 banking days

• 24-48 hours

• The credit card is not charged until order ships. For orders already cancelled in shipping system, it will not invoice. The only thing the customer may see is an authorization hold on the card. These usually clears our system and the customer credit card system within 48hrs.

• All of the above

When do we charge a customer's credit card for a web order?

• The customer's credit card is charged once the order has been submitted

• The customer's credit card is not charged until the order has been transferred to fulfillment

• The customer's credit card is not charged until the order ships

• None of the above

Link containing the files for Global Spares Catalog.

• https://schneiderelectric.sharepoint.com/:w:/s/NAMCCCSITE/Eaoeo5_RcdZIpG4Lm_501ioBKBxjd3nb72pzesV2WRyAbw?e=1vlyGc

• https://schneider-electric.app.box.com/s/nkzncdjywz85s7v7gz6l8tdg3m4w4vnq

• https://docs.google.com/spreadsheets/d/1rBH1_GVfUSekxHC9OFUEDJ0AkY0Bmu6CAeOwnU4eYGY/edit#gid=0

How do we handle issues related to the APC Website (i.e. product catalog issues, in stock/out of stock Add to cart issues)? 

• Reach out to WebCommerce team to report the issue

• Submit a ticket in ServiceNow

• Reach out to your SME or TL to report the issue

• Do nothing.