PLP RevGen

PLP RevGen

Professional Development

15 Qs

quiz-placeholder

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PLP RevGen

PLP RevGen

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Aivie CONTRERAS

Used 5+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When do we use Xcarrier return label and BOL?

Use Xcarrier if less than 150lbs. Use BOL if greater than 150lbs.

Use Xcarrier if greater than 150lbs. Use BOL if less than 150lbs.

Use Xcarrier if shipping to/from USA. Use BOL if shipping to/from Canada.

Use Xcarrier or BOL regardless of the weight or where it is shipping to/from.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What resolution do we provide a customer who wants to purchase a 3 phase unit and ship it to Pakistan?

Submit a Sales Ready Lead

Transfer to 3-Phase Technical support

Go to apc.com and provide the contact for Pakistan support

All of the above

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Where in Sharepoint can you find the guide on how to process Fedex BOL?

Go to Revenue Generation > Commercial Sales & E-Support Sales > Other Tools and Links

Go to Revenue Generation > Commercial Sales & E-Support Sales > Sales Tools

Go to Commercial > Web Sales > Shipping Links

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How do we know if the customer/account is OCM portal exposed or not?

VIP icon

MySchneider icon

MySE icon

CCC Portal icon

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How do we respond and send updates to customer's inquiry if they are OCM portal exposed?

Send an email in bFO

Public Case Comment in bFO case

Call the customer

Send an email using Outlook

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Provide the Web order processing and shipping turn around time.

Standard shipping is 3-5 business days

Expedited is 2-3 business days

Priority is 1-2 business days.

We have 2 business days processing for Standard and Expedited shipping orders and 1 business day for Priority shipping orders.

Order must be placed prior to 2:30pm EST to be considered todays sale, any order after 2:30pm EST is considered to be the next business day’s sale.

Standard shipping is 3-5 business days

Expedited is 2-3 business days

Priority is 1-2 business days.

We have 2 business days processing for Standard shipping orders and 1 business day processing for Expedited and Priority shipping orders.

Order must be placed prior to 2:30pm EST to be considered todays sale, any order after 2:30pm EST is considered to be the next business day’s sale.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long do we issue a refund for a web order once it was cancelled?

3-5 banking days

24-48 hours

The credit card is not charged until order ships. For orders already cancelled in shipping system, it will not invoice. The only thing the customer may see is an authorization hold on the card. These usually clears our system and the customer credit card system within 48hrs.

All of the above

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