Positive Interpersonal Skills

What is the action or state of including or of being included within a group or structure?

• diversity

• inclusion

• communication

• resolution

What is being different?

• diversity

• inclusion

• communication

• resolution

What is the process of exchanging messages?

• conflict resolution

• texting

• communication

What is paying attention to hear what the sender is saying

• proximity

• nonverbal communication

• communication

• listening

Match the following words to the correct definition.

• The process of exchanging messages

• Nonverbal Communication

• Includes methods used in addition to or as a substitute for language

• Verbal Communication

• Use of the body instead of words to communicate

• Body Language

• The use of language and words to send and receive information

• Proximity

• The physical space between people

• Communication

What is a disagreement between two or more people or a disagreement you have within your own mind?

• conflict

• resolve

• dispute

• conflict resolution

What is a fix; make better; find an acceptable solution?

• conflict

• conflict resolution

• resolve

• dispute

What is a fight; argument; conflict; confrontation; disagreement; debate?

• conflict

• dispute

• resolve

• conflict resolution

What is the process of resolving a problem or dispute?

• conflict

• dispute

• conflict resolution

• escalate

We stated that many behaviors expected in the classroom are also expected in the workplace. What is an example of a behavior that is expected in both?

• Being on time

• Being respectful

• Producing great work

• All of the above.