DOS 2022

DOS 2022

1st Grade

26 Qs

quiz-placeholder

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DOS 2022

DOS 2022

Assessment

Quiz

Professional Development

1st Grade

Practice Problem

Medium

Created by

Hagar Ibrahim

Used 8+ times

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26 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  What is the DOS?

Dealer Operations and Safety

Dealer Operations Standards

Distributor Operations and functions

Distributor Activities

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the service operations process?

Appointment, Preparation, Reception, Repair, Delivery

Preparation, Reception, Repair, Delivery

Appointment, Preparation, Reception, Repair, Pre-Delivery, Delivery, After Delivery

Appointment, Preparation, Reception, Repair, Pre-Delivery, Delivery

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In appointment process MRS team Send Direct Mailer to potential customers by

(DM)/ E-mail / SMS (applicable media)

Phone call only

E-mail only

A.      Not required to send to potential customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Appointment preparation process what is the DOS required after Making a follow-up phone call to customer

Generate the appointment customers list 

Send reminder E-mail/SMS (optional)

Check the customer service history and customer requests

Confirm the appointment date and time

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Check the availability of parts based on customer requirements is DOS required for parts preparation process

True  

False

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select (one or more) DOS requirements for reception process

Receive and greet the customer at reception area

Confirm customer information and purpose of the visit

Offer customer refreshments to make them comfortable

Check service history and service campaign applicability

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do walk around inspection and check all items based on guidelines to identify additional job and confirm customer requests is NOT DOS required

True

False

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