Salesforce Admin Practice Exam 1

What is a benefit of entering Trusted IP Ranges in the Network Access section?

• AppExchange packages can communicate with an external site.
• Users that log in within the network will not be required to verify their identity.
• Users are unable to log in through the API on networks not marked as trusted.
• All attempts to log in from outside the network will be denied.

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact. What should the administrator do to accomplish this goal?

• Map custom lead fields to standard contact fields.
• Utilize the lead conversion wizard to select the fields.
• Map custom lead fields to custom contact fields.
• Utilize the data loader to move the custom lead data.

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.What is the minimum number of workflows needed to accomplish this task?

• Four workflow rules for create and update on Opportunities and Accounts
• Two workflow rules with one email alert each
• One workflow rule with two email alerts
• No workflow rules, but two email alerts

How can a System Administrator discover who added a field to the account page layout?

• Download the Setup Audit Trail.
• Create a poll in the Admin Chatter group.
• Run an Account History report.
• Review the Account Last Modified By field.

How can multiple Campaign records be associated with a single Opportunity?

• Campaign Hierarchy
• Campaign Members
• Primary Campaign Source
• Campaign Influence

What should the System Administrator check when users are unable to find a CustomReport Type?

• Make sure the new Report Type is deployed.
• Add a button for the new Report Type to the Report Builder.
• Make sure the user Profile includes the Report Type.
• Add the new Report Type to the related objects.

When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

• They are assigned to the deactivated user until reassigned.
• They are automatically deleted.
• They are automatically assigned to the administrator.
• They are automatically assigned to another user.

Ursa Major Solar needs to ensure compliance with a platinum service level agreement; therefore, cases that stay in the Tier 2 queue for longer than 4 hours must be re-assigned to the Tier 3 queue. Which Salesforce feature should be used to fulfill this requirement?

• Case assignment rule
• Auto response rule
• Case escalation rule
• Case comments

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.What should an administrator do to meet this requirement?

• Create an auto-response rule on the opportunity object.
• Create a workflow rule on the opportunity object.
• Create a validation rule that evaluates the account rating.
• Create an escalation rule based on the opportunity amount.

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.How can a Salesforce Administrator troubleshoot this issue?

• Verify the user's email address.
• Check if the correct Email Template is used.
• Check if the Workflow Rule is active.
• Check if the Workflow evaluation criteria is correct.