They are trained to educate and help the customers.

WAVE 47 - ASSESSMENT 1

Quiz
•
Professional Development
•
3rd Grade
•
Easy
Lowela Gallano
Used 5+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Agent
Customer
Customer Service Representative
Teleperformance Agent
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the rules when creating an email?
1, Write clear and concise messages, 2. Use proper grammar,
3. Conduct a spell check of your messages
Wordy and hard to understand
Concise and wordy
Positive scripting & Negative scripting
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sample of Customer Verification.
Ask the customer about the lazada policy
1. Ask the customer about their personal information
2. Ask the customer random questions
1.Verify the email address of the customer,
2.Obtain order information
Ask the customer about Delivery policy
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should we do when addressing the customer?
Always address the customer by their name
Always address the customer by Sir/Ma'am
Always ask the customer about their surname
Always ask the customer their preferences.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Probing?
Asking the customer random questions
Asking their problem
Asking personal information to the customer
Asking Relevant questions related to the customer’s concern
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is SPECIFICATIONS of the Product.
Specify customers concern
Set of requirements that
provides product teams
the information they need
to build out new features
or functionality.
Specify the Item's Brand
Specify customer's personal information
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A return form is used by customers for
them to request for a return or refund.
Customers have the right to return the
items for refund, depending on the
return reason provided in our Return
Policy. However, we only allow
customers to return their item(s) during
a certain time period.
OORF
ORF
ORFF
OFR
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