WAVE 47 - ASSESSMENT 1

WAVE 47 - ASSESSMENT 1

3rd Grade

20 Qs

quiz-placeholder

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WAVE 47 - ASSESSMENT 1

WAVE 47 - ASSESSMENT 1

Assessment

Quiz

Professional Development

3rd Grade

Easy

Created by

Lowela Gallano

Used 5+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

They are trained to educate and help the customers.

Agent

Customer

Customer Service Representative

Teleperformance Agent

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the rules when creating an email?

1, Write clear and concise messages, 2. Use proper grammar,

3. Conduct a spell check of your messages

Wordy and hard to understand

Concise and wordy

Positive scripting & Negative scripting

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sample of Customer Verification.

Ask the customer about the lazada policy

1. Ask the customer about their personal information

2. Ask the customer random questions

1.Verify the email address of the customer,

2.Obtain order information

Ask the customer about Delivery policy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should we do when addressing the customer?

Always address the customer by their name

Always address the customer by Sir/Ma'am

Always ask the customer about their surname

Always ask the customer their preferences.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Probing?

Asking the customer random questions

Asking their problem

Asking personal information to the customer

Asking Relevant questions related to the customer’s concern

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is SPECIFICATIONS of the Product.

Specify customers concern

Set of requirements that

provides product teams

the information they need

to build out new features

or functionality.

Specify the Item's Brand

Specify customer's personal information

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A return form is used by customers for

them to request for a return or refund.

Customers have the right to return the

items for refund, depending on the

return reason provided in our Return

Policy. However, we only allow

customers to return their item(s) during

a certain time period.

OORF

ORF

ORFF

OFR

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