DIP IT Unit 29 31

What is the POST card?

• A.      Is used to troubleshoot computer startup problems

• A.      Terminates the SCSI chain

• A.      Allows for testing connector pins on the NIC port

• A.      Is used in biometric authentication

Which of the following could help when troubleshooting a system that attempts to boot to an incorrect device?

• A.      Administrative Tools

• A.      Disconnecting any USB thumb drives

• A.      An application

• A.      Device Manager

what is the most common and simplest reasons that a computer monitor is unable to display a screen image?

• A.      Inverter failure

• Bad LCD display

• C.       Wrong input selection

• D.      Backlight failure

Which of the following printer problems may be caused by depleted toner?

 

• A.      Faded printouts

• B.      Garbled characters on printer output pages

• C.       Ghost images

• D.      Vertical streaks on each output page

5 Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages?

 

• A.      Charging

• B.      Exposing

• C.       Developing and Fusing

• D.      Cleaning

6 Which of the following actions should be the first step in a troubleshooting process?

 

 

• A.      Establishing a theory of probable cause of the problem

• B.      Conducting external or internal research based on problem symptoms

• C.       Identifying the problem

• D.      Establishing a plan of action to resolve the problem

what the Predefined  procedures that technicians can use to identify problems?

 

• A.      The purpose of help desk and technical support.

• B.      Help Desk (Level 1)

• C.       Technical support (Level 2).

• D.      flow charts

8 what is the ability to communicate effectively with others?

• A.      Hard Skills

• B.      Soft skills

• C.       HAL

• D.      API.

what is the measurable skills such as configuring and troubleshooting system?

 

• A.      Hard Skills

• B.      Soft skills

• C.       HAL

• D.      API

which one of the following is an Example of System software include

 

• A.      Mouse

• B.      Utility software

• C.       PDF files

• D.    M.S Word