Coaching 101

when should you actively be listening to your associates during a feedback conversation?

• before the conversation

• only during the conversation

• after the conversation

• all of the choices

when responding to an employee, why is it important to check for clarification?

• ensure there is shared meaning & understanding before leaving the conversation

• to let them know you are the boss

• to make sure they understood your point and opinion on the matter

why is it important when listening to someone to listen to what they are saying and not how they say it? type your response

which conversation is needed for an on-the-spot situation?

• feedback conversation

• coaching conversation

which conversation is needed for an on-going development tool?

• feedback conversation

• coaching conversation

which of these are a hard skill?

• communication

• Car detailing+washing

• empathy

• vehicle operations

which of these is a soft skill?

• flexibility + adaptability

• paperwork accuracy

• hauler operation

• resilience

What should your body language look like when speaking with another employee?