What is the most common pitfall of CX initiative?
CXM Q1A

Quiz
•
Business, Other
•
1st Grade
•
Hard
Michelle Avila
Used 1+ times
FREE Resource
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Leaders do not prioritize CX
Team Lead of CX is not charismatic
Employee is not engaged
All of the above
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
VMO and values are important to be?
Clear and well communicated and continually reinforced
Discuss to the top management for approval
Both a and b
None of the above
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
These are the CX characteristic often worse than leaders know:
Begging of Respondents, Data Analysis, Wrong Survey Design
Wrong Selection of Survey, Begging of Respondents, Data Analysis
Broad Survey Question, Begging of Respondents, Customer do not care
None of the Above
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the most important in establishing your CX Approach?
Engage your employees
Define your VMO
Build your Core Leadership Team
None of the above
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is least needed to engage your employees?
Proper Mindset Across your organization
Establish CX Culture
Aligned Quality Standards of CX Vision
None of the above
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If CX and EX are prioritized in the organization, what is not likely a good result it could offer?
Higher Productivity
Loyal Employee
New Customers
All of the above
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
This is the standard that measure whether something was done:
Finesse Standard
Quality Standard
Foundation Standard
None of the above
Create a free account and access millions of resources
Similar Resources on Quizizz
40 questions
Cinderella Man

Quiz
•
KG - 12th Grade
35 questions
Marvel Movies

Quiz
•
KG - 12th Grade
40 questions
Geology Review

Quiz
•
KG - University
41 questions
Shop Safety

Quiz
•
KG - University
45 questions
Introduction to Accounting and Accounting Ethics and Concepts

Quiz
•
1st Grade
40 questions
Tri weekly test-Trees, Conversion & Seasoning of timber

Quiz
•
1st - 5th Grade
35 questions
Financial Institutions - Saving&Borrowing

Quiz
•
1st - 2nd Grade
43 questions
Personal Hygiene Class A

Quiz
•
KG - 6th Grade
Popular Resources on Quizizz
15 questions
Multiplication Facts

Quiz
•
4th Grade
20 questions
Math Review - Grade 6

Quiz
•
6th Grade
20 questions
math review

Quiz
•
4th Grade
5 questions
capitalization in sentences

Quiz
•
5th - 8th Grade
10 questions
Juneteenth History and Significance

Interactive video
•
5th - 8th Grade
15 questions
Adding and Subtracting Fractions

Quiz
•
5th Grade
10 questions
R2H Day One Internship Expectation Review Guidelines

Quiz
•
Professional Development
12 questions
Dividing Fractions

Quiz
•
6th Grade