*NOP Admin Checkout (JAM)

What does a customer need to do before providing their Help ID?

• Place an order

• Add items to the cart

• Increase the quantity to more than 1

• Customer cannot access Help ID - CLR needs to provide

Before processing an order for a customer, the CLR needs to verify which of the following? Please select all that apply:

• Design

• Materials / Accessories / Quantity

• Customer Info

• Promotional Discount / Total Costs

• Delivery Date

Are we able to send production quality design proofs pre-order?

• Yes - Customer must have the item in their cart

• Yes - Customer can provide link to the design tool

• Yes - Customer can select "View Proof" in their shopping cart to see this

• No - But we automatically send those via email once the order is placed

• No - But we can manually send this via email by customer's request once the order is placed

When you access a customer's cart, the customer will be unable to make any changes to their cart while you impersonate. True or False?

• True

• False

All of the following are examples of an order adjustment except:

• Processing Fee

• Expedite Fee

• Waste Fee

• Finishing Fee

"Ships next day" means:

• It will arrive to the customer the next day

• It will arrive to the customer the next business day

• It will leave our facility next business day (if placed before midnight CST)

• It will leave our facility next business day (if placed before 4PM CST)

On BAS, we advertise Free Shipping on most orders. What are some reasons why a customer may be ineligible for this? Please select all that apply:

• Product selected

• Shipping location

• Promotional discount applied

• Quantity of items

• Shipping option selected

If a customer doesn't mention seeing a promotional discount, we should apply one anyway when we check them out. True or False?

• True

• False

Which situation(s) would not be a type of order/payment we (CLT/Leadership) can assist with? Please select all that apply:

• Check Payment

• Purchase Order

• Tax Exempt Order

• Replacement Order

Where can a customer find their Help ID?

• In the shopping cart next to their subtotal

• In the design tool, under the template

• In their account's order history

• In the pop-up when they select the phone number at the top of the site