Grievance Handling and Principles and Practices

The no evidence rule means, in essence, that the decision that is eventually made must be based on logical evidence.

• True

• False

A fair and thorough investigation is described as one of the elements of a Just Case

• True

• False

The no evidence rule means, in essence, that the decision that is made may not be based on logical evidence

• True

• False

James is the Human Resource Manager. He and Kelly are good friends but they work in different departments. One day, Mary from the Marketing Department, submitted a complaint against Kelly. James in receipt of the compliant , advised Mary that the matter will be thoroughly investigated. However, James did not advise Mary of his friendship with Kelly. Despite the compelling evidence, the compliant against Kelly was dismissed. Which principle of procedural fairness was not followed by John?

• The Bias Rule

• The Hearing Rule

• The Evidence Rule

• All of the above

James is the Human Resource Manager. He and Kelly are good friends but they work in different departments. One day Mary from Marketing submitted a complaint against Kelly. James in receipt of the compliant , advise Mary that the matter will be throughly investigated. James did not advise Mary of his friendship with Kelly. No evidence was presented and John made a decision in Kelly's favour. Which rule did James did not adhere to in arriving at his decision?

• The Bias Rule

• Evidence Rule

• The Hearing Rule

• The Complaint Rule

As the Human Resource Manager, a complaint is made to your department by an employee. Which of the following steps you will employ in processing the grievance.

• •Substantiate the facts?

• Made an  unbiased and impartial decision?

• •Demonstrated promptness to initiate and take action?

• Ensure that there was clear communication

• All of the above

Procedural fairness is concerned with the procedures used by a decision maker, rather than the actual outcome reached.  It requires the use of a fair and proper procedure when making a decision.

• True

• False

Collective Bargaining builds on the right of the freedom of association and renders collective representation in a meaningful way. It can play an important role in

• 1.Managing change

• 1.Building harmonious industrial relations

• 1.Address issues of poverty and social disadvantages

• All of the above

An agreement in writing between an employer and the recognised majority union on behalf of workers employed by the employer in a bargaining unit for which the union is certified is commonly known as Collective Agreement. The Collective Agreement does the following:-

• Containing provisions respecting terms and conditions of employment of the workers and the rights

• •Privileges or  duties of the employer or of the recognised majority union

• Procedures for managing grievances

• All of the above

In effective grievance management, it is advisable for employers, workers and unions to be familiar with the principles and practices of good industrial relations.Sources of such principles include:-

• International Labour Conventions

• Collective Agreement

• Law/Statute

• All of the above

• None of the above