Starters 2022 - The Basics

Which one is not a Power Platform product?

• Power Automate

• Power BI

• Power Code

• Power Apps

Which customers were examples of PowerApps given during the presentation?

• Aspria

• AXA

• Kom Op Tegen Kanker

• JLL

Which Dynamics 365 Customer Engagement module seems the most interesting?

• Dynamics 365 for Marketing

• Dynamics 365 for Sales

• Dynamics 365 for Customer Service

• Dynamics 365 for Field Service

What is the Customer Data Platform in the Dynamics 365 suite called?

What does the Dynamics 365 Logo look like?

What is the thing that is most unclear to you so far?

If I want to manage a pipeline of Opportunities, which D365 module would I use?

• D365 Sales

• D365 Field Service

• D365 Operations

• D365 Marketing

If need to schedule an on-site service appointment for fixing heavy machinery, which D365 module might I be using?

• D365 Customer Insights

• D365 Field Service

• D365 Customer Service

• D365 Project Operations

I need to set up a Lead Generation campaign, which D365 module is best-suited for this?

• D365 Field Service

• D365 Finance

• D365 Marketing

• D365 Customer Voice

I need to instruct a new technician who has some difficulty fixing an industrial oven at a factory. Which D365 tool might I be using?

• D365 Customer Service

• D365 Field Service

• D365 Remote Assist

• D365 Virtual Agent