Final Quiz Review

What is the expiration for HGV/MKT certificates

• 2 Years from tour date

• 1 year from tour date

• 3 years from tour date

Who can be added in to a relationship

• Adult Sibling

• Spouse

• Roommate

• Domestic partner

• Minor Child

A guest is booked through a travel agency and looking to get quote for a free cruise what would be the correct course to take

• Do not provide a quote for the redemption. Advise the guest to have their TP call in. The agent who speaks with the TP is responsible for making the quote

• Review the redemption and enter a quote into the service history but DO NOT advise the guest the value of the free cruise.

• Advise the guest of the current value, but let them know pricing is subject to change and the TP will need to finalize the value when they call in. The agent who speaks with the TP will make the actual quote.

• Quote the redemption and advise the guest of the value of the free cruise

Which tab in seibel is used to add self report

• Activities

• Profile

• Cruises

• 360 View

RIR certificate issued in which year have processing fee

• 2020

• 2019

• 2016

• 2017

• 2018

What price should be used for HGV covered sailings

• Standard rate

• NRD Rate

• Prevailing promotions

• Refundable deposit

What penalty phase will a world cruise booking be in at 100 days to sailing

• 50%

• 100%

• deposit only

• 75%

A guest would like to redeem an RIR certificate for a cruise after researching you find that this was issued in 2017 which is more than 2 years ago. What do you advise

• We would be happy to assist you. since your certificate has not been used yet, did you have any destination in mind

• We would be happy to assist you. since the certificate was issued more than 2 years ago you can apply the value of your certificate to any sailing of your choice

• We would be happy to assist you. i see that your certificate have not been used did you have a time frame in mind

A guest was given an RIR certificate as a gift. The guest would like to book a cruise on December 27 of this year. What do you advise

• These are black out dates. Please go back to the purchaser of the certificate so they can grant an exception to use the certificate on this sailing

• These are black out dates. if the caller insists on the sailing you can make an exception for it to be treated as a covered sailing

• These are black out dates. If caller insists you can grant an exception and treat as an upgrade

When do My cruise Rewards points expire

• They dont expire

• 12 months

• 60 months(5 years)

• 2 years