Assessment 16 and 17

This new Lazada program that will enable the seller to offer an incentive program to their customer in a form of cash-back, whereby the customer can earn rebates after making their purchase.

• Lazada cashback

• Lazada Free Shipping Max

• Campaigns

Updated lazada cashback participation fee is ?

• 2%

• 5%

• 3%

• 2.5%

Seller have item price of 1000php and a buyer bought 1 item. How much is the participation fee of the seller under cashback program?

• 50php

• 10php

• 30php

• 20php

is a program that will help our sellers to boost traffic to their store by providing Free Shipping Voucher subsidized by Lazada to their customers.

• Flexi combo

• Free Shipping Max

• Seller free shipping

Updated participation fee of free shipping max?

• 3%

• 2%

• 5%

A new page in seller center that provide clear visibility on FM services of seller

• Order management

• My shipment page

• Home page

• The one

Refers to assigned courier from lazada logistics to buyer delivery

• FM

• DM

• LM

All sellers are measured on this performance through their Seller Fault Cancellation Rate. High cancellation rate may result to OVL.

• SELLER CANCELLATION POLICY

• ORDER VOLUME LIMIT (OVL)

• RETURN OF FAILED DELIVERIES

As a Local Marketplace sellers, you are empowered to manage and respond to your customer returns under our DRTM Policy.

• DIRECT RETURN TO MERCHANT (DRTM) POLICY

• PACKAGE NOT READY

• RETURN OF FAILED DELIVERIES

are packages that have been moved to ‘Ready to Ship’ status by the seller even though it is not packed or ready for the handover process to the logistic team.

• PACKAGE NOT READY

• PENDING ORDER LIMIT POLICY

• SELLER CANCELLATION POLICY