August MSV

The business (ElDokan) tier is bronze, he reaches us to create a CRP order with a refund

we will advise...

^{(Choose all correct answers)}

• Advise him that it is not available now

• Advise him that it is not available for his account

• Advise the merchant that if he exceeded the 200 shipments we will add the option to his account

• Advise the merchant that after he Exceeded the 200 shipments and got an AM, the AM can add the option to the merchant account

The business (M.A.) creat a material orders and after checking it he found that the address is wrong he need to change it

(order still not reflected)

^{(Choose all correct answers)}

• Advise him that the order is still not reflected

• Send to the Hub

• Send to the tech team

• Send to the Material validation team

Business (Go Store) cleared his negative balance and he needs to reactivate his account

^{(Choose all correct answers)}

• Ask him to send the payment receipt

• Send to the technical team

• Send to the commercial payment team

• Advise him that it will be reactivated within 24 WH

Business (Honey bee) has a negative balance inquiry

• We will advise him to clear the balance

• Advise him to get back to Reem Naguib

• Send to the commercial payment team

• Send to the AM team

We Picked up a document order from Suez on 15 August it will be delivered to Feisal on....

• 16 August

• 17 August

• 18 August

• 21 August

Hello,

I recieved a shipment today and I need to return it as it is bad quality

• Advise him to contact the business to make a CRP

• Send to the business AM to ask him to make a CRP

• Advise him to contact the business WhatsApp number

• Create a CRP order

Business ( Shahry) asked to send a contract to al mondseen and need it to be collected the second day of the delivery

• Advise him that it is not available

• Advise him that he will need to make a CRP order to get it back the second day

• Send to the Hub to confirm it

• Advise him that it is available

• Adivse him to check it with the star

In case the Sign and Return order got canceled the customer has to create a CRP order to return it back

• True

• Fales

Business (Golden Stitch) create Bosta's material order and after he got the confirmation email he found the address was wrong and he need to change the address

( order still not Dispatched)

• Change the address

• Send to the material validation team

• Send to the assigned Hub

• Raised a ticket to the assigned Hub

Avon order' return star will use one receipt as proof of return only?

• True

• False