SLA Awareness Quiz (Set A)

SLA Awareness Quiz (Set A)

1st - 3rd Grade

5 Qs

quiz-placeholder

Similar activities

GASPOL 2022 - BLN - More Personalized More Excellence

GASPOL 2022 - BLN - More Personalized More Excellence

1st - 3rd Grade

10 Qs

SLA Quiz

SLA Quiz

1st - 10th Grade

10 Qs

Supplementary Non-Technical Cases

Supplementary Non-Technical Cases

1st Grade

10 Qs

Customer Requests

Customer Requests

1st Grade

10 Qs

Day-05 Installation follow UP

Day-05 Installation follow UP

1st Grade

10 Qs

Tools Part1 & New Subscription

Tools Part1 & New Subscription

1st Grade

10 Qs

Concession

Concession

1st Grade

10 Qs

Agile Knowledge Quiz

Agile Knowledge Quiz

KG - 3rd Grade

10 Qs

SLA Awareness Quiz (Set A)

SLA Awareness Quiz (Set A)

Assessment

Quiz

Professional Development, Other

1st - 3rd Grade

Medium

Created by

fallacia sitam

Used 8+ times

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Media Image
What is SAINS Standard Response Time (# of hours)?

1 Working Hour, Cut-off time for responding to logged calls is 1 hour before end of Prime Coverage Hours

2 Working Hours, Cut-off time for responding to logged calls is 1 hour before end of Prime Coverage Hours

3 Working Hours, Cut-off time for responding to logged calls is 1 hour before end of Prime Coverage Hours

4 Working Hours, Cut-off time for responding to logged calls is 1 hour before end of Prime Coverage Hours

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Media Image
What is SAINS Standard Resolution Time (# of hours)?
1 Working Day after the problem is logged.
2 Working Days after the problem is logged.
3 Working Days after the problem is logged.
4 Working Days after the problem is logged.

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Media Image

What is Service Level Agreement (SLA)?

SLA is a contract commitment between a Customer and the Service Provider (SAINS).
SLA is a contract commitment between a Service Provider and the Service Provider.
SLA is a contract commitment between a Customer and the Customer.
SLA is a contract commitment between a User and the User.

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Media Image
What is SAINS KPI for SLA commitment fulfillment ?

85%

90%

95%

100%

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Media Image

If we FAIL to meet our Target Success Rate, we will be ….

rewarded by the Customer.
subject to a Penalty.
praise by the Customer.
viral by the Customer.