CSSGB M4S1 Ponte a prueba

Why do organizations use 6 sigma?

• Bottom life benefits

• Customer satisfaction

• Continuous improvement

• All of the above

What is the best way to select six sigma projects when addressing customer satisfaction issues?

• Problem focus

• Product focus

• Project cost savings focus

• Process focus

What is the goal of Lean Manufacturing?

• Reduction of defects

• Elimination of waste

• Increased profits

• All of the above

Quality Function Deployment (QFD) is commonly referred to as:

• A. The House of Quality

• B. Listening to the Voice of Customer

• C. Quality Fundamentals

• A and B

The primary purpose of a Failure Modes and Effects Analysis is to:

• Solve problems

• Manage the product or service to be delivered

• Manage failure risks

• Satisfy the customer

The roles and responsibilities of a Champion include all of the following EXCEPT

• a Champion selects the Team Leader

• a Champion reviews team progress

• a Champion coordinates team logistics

• a Champion assures the use of Six Sigma methods and tools

Which of the following methods is an effective tool to use when collecting customer data?

• Written surveys

• Focus groups

• Interviews by phone or in person

• All of the above

Which quality management tool displays connections between customer needs and various product features?

• Parameter Diagram

• Quality Function Deployment

• Cause and Effect Diagram

• Relationship matrix

Which of the following is NOT a key element of the define phase?

• Measure

• Process mapping

• Project charter

• Problem statement

The definition that states, "total number of deficiencies divided by the total number of units" represents the calculation for

• DPMO

• RPN

• DPU

• DPO