Parts Install

 Customer from __ territory receives the parts directly to the house. 

• CA

• EA

• None of the customers receives the parts to their house.

Answer explanation

Remember CA Customers will receive the parts on their houses. Once they receives the parts they have to call us to book the appointment for parts installation.

For parts installation, what is the procedure for EA customer? If it is necessary please check on Solution finder.

• Book the appointment

• Escalate with a supervisor

• Create a Part Inquiry case

When a CA customer receives the part does he need to call us to book the appointment?

• NO

• YES

We can book the installation of an Evaporator Coil.

If you need it, check on Solution finder

• False

• True

Answer explanation

Remember there are some parts that we cannot install for example:

Heat Exchanger

A coil

Evaporator coil

Liquid line valve

Suction line valve

Condenser coil

Compressor unit

TX valve (thermal/thermostatic expansion valve)

What is the activity code for a part installation?

• 01

• 05

• 19

• 22

What are the OWMs notes?

• The notes you leave on the case

• The notes the customer leave on social media

• The notes that the technician leaves when they finish the appointment

• None of the above

Is it necessary to check the OWMs notes for a parts installation appointment?

• Yes

• No

For a parts installation there will be a -2 created, is that correct?

• Yes

• No

Answer explanation

After the technician determines a part is required they created a -2.

Where you can see the time arrival for a part?

• OWMS notes

• Cases

• Taliesin

• Form notes

Where can you find if the equipment is ON or OFF?

• In the thermostat

• OWMs notes

• Form notes

• Log notes