BES Scavenger Hunt!

What can we do in BES? (Select ALL that apply)

• Change Email Address

• Resend Confirmation Emails

• View Orders

• View Access Codes

EXPLANATION:

We CANNOT view access codes in BES.

We must copy the Reference ID and paste it into Vital Source to get the access code.

• I understand

• I'm confused

Use the information below to search for the TRANSACTION ID:

Name: John Smith

Email: [e-mail]

Book: Motion Picture and Video Lighting

EXPLANATION:

Search the email in BES.

Click on View Orders.

Copy the Transaction ID.

• I understand

• I'm confused

Use the information below to search and find out if this purchase was made IN-STORE or ONLINE:

Name: John Smith

Email: [e-mail]

Book: Motion Picture and Video Lighting

• In-Store

• Online

EXPLANATION:

The numbers after the first 4 digits of the transaction ID tell us where the item was purchased.

If the numbers are 97777, then it was purchased online. If it is any other number, it was purchased in-store.

This transaction ID is: 00850000100000000628000003242018001.

Because there is no 97777, this was an in-store purchase.

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• I'm confused

What is the REFERENCE ID for this customer?

Name: John Smith

Email: [e-mail]

EXPLANATION:

Type the email in BES.

Copy and Paste the Reference ID.

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• I'm confused

What would the Reference ID be used for?

• To search for a customer in Vital Source

• To copy into a Zendesk ticket

• To be given as an access code

EXPLANATION:

The reference ID from BES is copied and pasted into the search in VS to find the customers there.

• I understand

• I'm confused