BWC Course Revision

For a letter, you should include the name of your company in your complimentary closing

• True

• False

Answer explanation

The name of the company will be already in the letterhead

For an email, you should include the name of your company in your complimentary closing

• True

• False

Answer explanation

As there is no letterhead, the name of your company at the end of your email is important

In salutation, when writing to a friend/someone you work with often, you should use...

• title+first name

• title+surname

• only first name

• only surname

In salutation, when writing to a business acquaintance, you should use...

• title+first name

• title+surname

• only first name

• only surname

Answer explanation

Unless you have had dinner with them or met them outside of work

In which situation should you mention the main contents of your email in the first paragraph

• a mild complaint

• making a request

• a strong complaint

• providing a quote

Answer explanation

It is important to make your point as strongly and effectively as possible

For communication with known colleagues you should sign off with...

• Best wishes

• Yours sincerely

• Best regards

• Yours faithfully

For communication with unknown recipients, you should sign off with..

• Best wishes

• Yours sincerely

• Best regards

• Yours faithfully

Answer explanation

If you know their name, use: Yours sincerely

What is the correct phrasing? 'I am writing...'

• ...in connection with...

• ...in connection to...

• in regard to...

• about...

Write the last paragraph phrase that means 'I do not wish to do business with you anymore'

In a chain of emails, your first paragraph should mention information provided in...

• The original email

• The last email

• None of the emails

• All of the emails

Answer explanation

Except for strong complaints, in which you may mention the details of your complaint