iDeliver Challenge

iDeliver Challenge

Professional Development

18 Qs

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iDeliver Challenge

iDeliver Challenge

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Hero Go

Used 7+ times

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18 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When requesting for change of trading time / store hours for Ironman..

Who do we call?

Area Manager

Operations Director

QM

RS Mapping Team

2.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

When requesting for processing of manual refund of web/mobile app orders when not auto-voided…

Who do we call?

Maya RM

Digitech

SGCC Call Center Support

RS Mapping Team

3.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

When aggregator payment is not yet received beyond SLA..

Who do we call?

Finance

JFC Service Now - ASCORE

RBU Head

Area Manager

4.

MULTIPLE CHOICE QUESTION

20 sec • 3 pts

When requesting for assistance for issues due to change of store ownership..

Who do we call?

Brand POC (Point of Contact)

RS Mapping Team

Finance

SGCC Call Center Support

5.

MULTIPLE CHOICE QUESTION

20 sec • 3 pts

When store received complaint from customer about Rider asking for payment even if they already paid online.

Who do we call?

RS Mapping Team

Delivery AM Lead

JFC Customer Care

Operations Director

6.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

When store received complaint from customer about Rider not carrying a thermal bag resulting to appearance issues.

Who do we call?

JFC Service Now - ASCORE

JFC Customer Care

Area Manager

Brand POC (Point of Contact)

7.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Store forgot their password in Order Manager can’t view their OM dashboard.

Who do we call?

RS Mapping Team

Area Manager

Delivery AM Lead

None.

Store can change their password by clicking the ‘Click here’

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