In a 📞call to the parent, what should we do first? 😊
Ideal Parent Teacher Communication

Quiz
•
Professional Development
•
KG - 12th Grade
•
Easy
Siti Aminah Ishak
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Provide feedback of student. 🗣
Thank the parent for his time. 🙏🏽
Offer solutions
Answer explanation
Thanking your call recipient always makes him feel appreciated! Parents take time out of their busy day to call us.
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What's the best order of offering feedback?
Criticism, Criticism, Praise
Criticism, Praise, Criticism
Praise, Criticism, Praise
Panic, Praise, Criticism
Answer explanation
The Sandwich Feedback Technique is the best way to deliver negative feedback because it softens the impact of receiving bad news.
3.
FILL IN THE BLANK QUESTION
1 min • 5 pts
In a face to face interaction with a parent, we must always ______ so that they feel welcome.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Who are the stakeholders in the cycle of Effective Communication for our student care centres?
Parents, Teachers, Students
Parents, Helpers, Teachers
Non-administrative staff, teachers, parents
Students, Friends, Principals
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Paraphrase the following feedback: Your child has failed his student care class test.
Your child cannot make it for our class test.
Your child got 25% for our class test.
Alamak, he did so badly in our class test?
Your child tried his best in our class test but is unable to meet expectations.
Answer explanation
Being tactful when we deliver bad news ensures that the parent feels that we are not judging their children.
6.
MULTIPLE SELECT QUESTION
1 min • 10 pts
How do we provide parents their choice of forms of communication?
Just call them during our business hours without regard to their work arrangements.
No, parents should not get to choose how we provide feedback to them.
Offer alternatives like preferred timing or medium of communication be it WhatsApp or call
When parents pick their children up from the centre, we can ask them how best they prefer we provide feedback.
Answer explanation
Parents should always have a say in how best they want to receive feedback suitable to their time commitments.
7.
MULTIPLE SELECT QUESTION
1 min • 15 pts
What are the ways we prepare our feedback before a call?
Observe student attendance, performance in class tests and behaviour for all subjects
We don't. Just pick up the phone and call lah!
Check with our principals or student care supervisors on the language preferred for feedback.
Prepare a list of points to cover before making a call.
Answer explanation
Preparation is key to professional and effective communication.
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