Training in a FLASH

What should you do before opening a claim?

• Verify the client

• Inquire about their well being

• Obtain call recording consent

• All of the above

Comprehensive coverage covers single vehicle accidents with fixed objects

• True

• False

When just the windshield is damaged on a vehicle the claim should be opened through...

• INDM

• ProgiSync

• Uniban

Our call back time for the emergency service measure is...

• 1 business day

• 2 business days

• 3 business days

• 5 business days

Photo-based estimates are only eligible for driveable vehicles with minor cosmetic damage

• True

• False

What property loss does not require a statement?

• Vandalism

• Hail

• A collision with another vehicle

We cannot tow a client's vehicle until the payout is authorized and it has been released by the client

• True

• False

You are all going to do AH-MAZING on live calls & being there for our clients :)

• DUHH!

• This is not the answer :)