test sf7

Universal Containers tracks both customer issues and user issues. A customer issue can be logged as: ● new ● working ● closed A user issue can be logged as: ● new ● waiting for reply ● closed What features should a System Administrator use to track both case types?

• Record Types and Page Layouts.
• Process Builder and Page Layouts.
• Support processes and record types.
• Automated Case Users and workflows.

The administrator at Universal Containers will create a custom field to track a specific Tier 2 Support user on a case record. What data type should be used when creating this custom field?

• Hierarchical relationship
• Formula
• Lookup filter
• Lookup relationship

The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward in the sales process. Which features should the System Administrator use?

• Field History Tracking report
• Validation Rule
• Big Deal Alert
• Workflow rule

As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and Remaining Salesforce licenses. Where would a System Administrator find this information?

• users
• Profiles
• Critical Updates
• Company Information

Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields. Where is field-level security controlled for users on these teams?

• Profile
• Role
• Sharing Rules
• Public Groups

Previous Universal Containers sales representatives worked on approximately 200 Accounts with the billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?

• Create a new Account Sharing Rule for the Sales Representative Profile with criteria bases on Billing State equals New York.
• Create a new Profile for these users with criteria based on Billing State equals New York.
• Create a new Account folder for these users with criteria based on Billing State equals New York.
• Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York.

Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are ​NOT shoowing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue? Choose 3 answers

• Do the records the sales manager expects to see match the filter criteria?
• Are records still being shared with the sales manager?
• Do owners of all records have Roles and correct Territory Assigments?
• Did the sales manager start from a copy or clone of an existing report?
• Have the owners of the records been frozen?

What does campaign influence allow a user to do?

• Report on the campaigns that have contributed to an Opportunity.
• Adjust the percentage of influence each campaign has on an Opportunity.
• Summarize campaign member statistics on a campaign.
• View the entire campaign hierarchy.

Universal Containers is having a quality control problem with one of its product lines. Which standard object can be used to track the extent of the problem?

• Case
• Opportunity
• Product
• Account

Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

• Account ID and User ID
• Account ID and Contact ID
• Account Name and Contact Name
• Account ID and Contact Email Address