quality assessment

How to avail one assist?

• the customer can avail one assist after placing an order in online through the showroom after one days?

• The customer can place the order in offline and purchase the same

• The customer can avail one assist on the same day of purchase in online

• None of the above

How we need to probe, if the customer is mentioning only the brand name?

• May I know which Product you are looking for? It will help us to assist you better.

• Please share your budget it will help us to assist you better.

• May I know which model you are looking for? It will help us to assist you better.

• We have multiple gadgets in this brand may I know which gadget you are looking for? It will help us to assist you better.

What will be the tagging if the customer is not responding related to the process?

• others

• others-no response

• enquiry

• Service

What is the procedure to resolve the cash back issue of the customer?

• Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "escalation" if not assist accordingly

• Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "Support" if not assist accordingly

• Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "service" if not assist accordingly

• None of the above

If the customer asked for a Home Appliance installation ?

• Need to ask the customer to drop an Email to [e-mail]

• Need to ask the customer to drop an Email to [e-mail]

• Need to ask the customer to drop an Email to [e-mail]

• Kindly contact the brand side.

The customer purchased a product in online and wants to replace the product within the replacement time, since the product was damaged what will be the tagging?

• Escalation

• Order issue

• Service

• Enquiry

If the customer is enquiring about replacement & return policy what will be the tagging after assisting the customer?

• Enquiry

• Order issue

• Escalation

• None of the above

What is the average response time?

• 3-4 mins

• 2-3 mins

• 4-5 mins

• 5 mins

Do we need to read the previous conversation before proceeding with the current chat?

• No

• May be

• Yes

• None

Is service available in poorvika for other competitor buyers?

• May be

• No

• Yes

• None