Applecare+

Customer can buy Applecare+ on different channels EXCEPT for the following.

• Via Device

• In-store

• 3rd party website

  (eg. Shopee)

• Apple Support App

Answer explanation

* Via Phone Settings

* Via Hotline [phone]

* Via Apple Support

Within how many days does customers need to come back to the store to do a refund of the Applecare+ ?

• 30

• 14

• 10

• Forever

Answer explanation

How can customers check how much AppleCare+ coverage they are left with?

(Select the relevant options)

• Apple support app

• check coverage website

• Using 3rd party coverage checker

• There is no way to check

Answer explanation

1. checkcoverage.apple.com

2. mysupport.apple.com

What should customer do if they want to set up a repair appointment, but they do not have an Apple Store in their country?

• Make an appointment with authorised service provider

• Call Apple store and get an appointment

• Call the Apple sales department

• None of the Above

Answer explanation

Can visit locate.apple.com for the list of countries

What should customer do if they want to buy AppleCare after 60 days?

• Go to any Apple store to purchase

• Book a Genius Bar and get a AppleCare screening

• Go to iStudio to purchase

• Go to Apple support app to purchase

Answer explanation

Can you buy Applecare+ for refurbished products?

• Yes

• No

Which of the following does not qualify for express replacement?

• iPhone

• Macbook

• Watch

• Beats

What is included in iPhone express replacement service in Singapore?

• Cosmetic Damage

• iOS software

• Screen replacement or back glass damage

• Lost of iPhone

How many iPad accessories is covered in the AppleCare+ ?

(Exclude in-box accessories)

• 1

• 2

• 3

• None

Answer explanation