SDC Learn and Train session on Writing Emails

The most appropriate section of an email to include a call for action is

• Subject

• Email body

• Closing

• Greeting

The maximum number of stars that exists in Gmail for use of 'starred' feature is

• 10

• 1

• 12

• 4

We cannot customise to send emails for a future date and time in Gmail

• True

• False

The maximum number of conversations allowed per page in Gmail is

• 20

• 100

• 50

• 200

Which among these (time in seconds) is not an option in the undo send feature?

• 5

• 10

• 15

• 20

What is 'smart compose' feature in Gmail?

• Helps us schedule an email on a given date and time

• Provides grammar and spelling suggestions

• Predictive writing suggestions appear as we compose an email

• Sets whether emails of the same topic are grouped together

The best approach to write an email about a difficult subject is

• All positive

• Positive-negative-positive

• All negative

• Negative-positive-negative

Gmail provides an option for enabling/disabling grammar and spelling suggestions in the 'General' section of Settings.

• True

• False

How do we get a list of keyboard shortcuts?

• Ctrl+?

• Shift+?

• Ctrl+Shift+?

• Alt+?

Which section in settings contains an option to enable templates?

• General

• Inbox

• Advanced

• Add-ons