Nivo

The Red 'Pin Reset' Button means that member...

• logged in on the new device.

• has reset the pin or logged in on the new device.

• account is blocked

• is busy

Member is not able to click the sign button on the loan agreement sent...

• Advice to see an optician.

• Member is using old device.

• It could be a virus.

• Member has not updated his iOS software or device.

When do we archive the member on the Nivo app?

• When we don't feel like replying.

• After the finished journey.

• If they don't reply for 2 hours.

• At the end of the day

What are the security measures on the Nivo app?

• Pin Reset, Yellow ID&V

• New User, Pin Reset, Green ID&V

• New User, Green ID&V

• New User, Pin Reset and Yellow ID&V

If member shows up on the insolvency register...

• ignore it.

• refuse an application.

• offer standard loan.

• offer family loan.

Where can we save the feedback on the Nivo app?

• on your desktop.

• in the feedback folder on Nivo

• exported, in the relevant feedback folder.

• print it off