Tour Guiding 2 - Finals Examination Review

What skills under the element of tour guiding that a tour guide must know and possess to build rapport among the tourist or travelers?

• Communication Skills

• People Skills

• Knowledge and Skills

• A.   Organizational Skills

What methods of training for OJTs is use that is relationship-oriented where the trainee is given a mentor who is a part of the regular staff?

• Coaching

• Mentoring

• Buddy System

• Job Rotation

What major private and public sectors in the Philippines that respective schools coordinate to the establishment to accept student-trainees to be deployed in assisting and guiding visitors within the locality?

• Local Tourism Offices

• Department of Tourism

• Travel Management Companies

• Museums or Wildlife Sanctuaries

Angyla is a tour guide based in Baguio, she passed a seminar for tour guides duly conducted by the DOT or other agencies duly authorized by the department. What training certificate did Angyla acquired which passing the seminar is one of the requirements?

• National Certificate II (NC II)

• TESDA Certification

• Certificate of Completion

• DOT Accreditation

Adrianiel is a tourism student from Lourdes College that was assigned in an establishment that preserve history, as well as to promote love for nature and protection of animal species. What private or public sector that Adrianiel deployed at for his OJT?

• Local Tourism Offices        

• Museums or Wildlife Sanctuaries

• Travel Management Companies

• Department of Tourism

Johary is a tourism student and currently having his Internship in TESDA as assistant tour guide. They are invited to a conference meeting that one of the speakers is the TESDA director which he said that there’s a sure-fire solution to the job-skill mismatch because the companies will do hand in training to the students with the skills they need for a particular job. Who is the Director of TESDA and delivered that speech?

• Rafael Velasco

• Joel Villanueva      

• Leonor Briones

• Bernadette Puyat

How can you assure that guest is well taken care of the tour coordinator and tour guide during the tour operation?

• By giving good impression of genuine concern for them

• By giving the tourist reminders and warnings during the tour

• By being hospitable and ask permission to fill up travel forms

• By being on time at arrival area and give brief information to the tourist

How can a tour guide gather, manage, and lead the tourist that they will feel comfortable and understand the tour commentary?

• By having brief introduction and restrained voice

• By having great welcoming introduction and clear voice

• By speaking the points of tour first and welcome the tourist

• By asking the tourist first of their experience in this tour destination

How will you show to the guest that you respect them even at the first impression?

• By greeting them

• By being polite always

• By being hospitable

• By addressing them by name

How can a tour guide explain to the tourist about sights that is different from sites in tour operation?

• By giving travel brochure with images that can present the specific tourist attraction

• By providing sample videos that will showcase the specific tourist attraction of the place

• By taking them to the specific tourist attraction that can be man-made or natural

• By having storytelling of a specific tourist attraction and share the history behind that