Chapter 2 - Communication Skills

Which of the following is an example of oral communication ?

• Newspapers

• Letters

• Phone call

• E-mail

Which of these is NOT an appropriate non-verbal communication at work ?

• Keeping hands in pockets while talking.

• Talking at moderate speed

• Sitting straight

• Tilting head a bit to listen

Which of these are examples of negative feedback ?

• I hate to tell you this but your drawing is poor.

• You can surely improve your drawing

• These are good drawings but you can do better

• None of the above

_____ is the person who notices and decodes and attach some meaning to a message.

• Driver

• Receiver

• Sender

• Cleaner

Which of the following skills are important to communicate properly ?

• Reading

• Writing

• Speaking

• All of the above

____ are needed to communicate effectively with people.

• Self Management Skills

• ICT Skills

• Communication Skills

• Time Management Skills

A ____ is used to transfer the message.

• Listener

• Change

• Channel

• Receiver

____ is the verbal interchange of thoughts or ideas.

• Communication

• Concept

• Writing Skills

• Oral Skills

Encoded message is transmitted by ................ .

• Decoding

• Encoding

• Media

• Noise

Which of these are examples of positive feedback ?

• Excellent, your work has improved

• I noticed your dedication towards the project

• You are always doing it the right way

• All of the above