TRANSFERS TOOLS/PRODUCT KNOWLEDGE PART 2

How do you disposition the call when you had to provide the phone number for AT&T? and you couldn't get to the first offer?

• NP

• DEC

• AT&T TRANSFER

• CALLBACK

How do you disposition the call when you had to provide the phone number for AT&T? and call eneded after saying the first offer?

• NP

• DEC

• AT&T TRANSFER

• CALLBACK

When do we use the ''Edit Customer Info'' button?

• To edit the cx's information

• To cancel the appointment.

• To transfer the cx to AT&T.

• To transfer the cx to DTV.

When do we use the ''Choose another product '' button?

• To offer the next product whe the first one has been declined.

• To cancel the appointment.

• To offer internet.

• To offer the same product again.

When do we set call backs?

• Only when the cx it's interested in one of our offers.

• When the cx said: Can you please call me back?

• When the cx was busy.

• When you couldn't offer anything.

What button do you click when the cx said ''I'm busy'' at the beginning of the call.

• NP

• CALLBACK.

• DEC

• You must follow the script.

What do you DO when the cx says that they are interested in your offer but they are busy?

• Offer a call back

• Tell the cx it will take just a minute.

• Transfer the cx anyways.

• Follow the script.

How do you refresh a customer.

• click on the LOGO/GRAB PARKED CALL.

• There is no way

• You have to hang up the specialist.

• You press on mute.

Who qualifies for solar panels?

• Homeowners/houses/ $75 or more a month in electric bill.

• cx must pay more than $400

• cx wants it

• Anybody

Which home security is considered as ADT as well.

• Protection One

• Safestreets ADT offers customers a “FREE doorbell camera and a $100 VISA gift card”.

• smart home securities.

• VIVINT and FRONTPOINT