Making and dealing with complaints

If you wish to ________ complaint , you should see the manager .

• make

• do

• make a

• have a

When making a complaint the customer has to explain the ______ to the customer support.

• issue

• query

• feedback

• complaint

Customers today do not want to wait, so companies must improve their ______ times.

• reply

• response

• reaction

• revision

"A query" is ______.

• a complaint

• an answer

• a question

If you _____ a query about our products, contact our helpline.

• have

• like

• make

• take

What is the meaning of 'get' in the following sentence: "Social media give companies more opportunity to get feedback on the customer experience."

• give

• receive

• ask for

The idea that customers will always choose a company's products is ______.

• customer loyalty

• customer support

• customer feedback

What solutions are these customer support assistants offering?

"We'll offer you 15% off if you buy it today."

• compensation

• a replacement

• a discount

• a refund

• a credit voucher

What solutions are these customer support assistants offering?

"I'm afraid we can't repair it, but we will send you another one."

• compensation

• a replacement

• a discount

• a refund

• a credit voucher

What solutions are these customer support assistants offering?

"If you decide to return it, we'll give you your money back.."

• compensation

• a replacement

• a discount

• a refund

• a credit voucher