Warranty and Contracts

This type of warranty is valid for 1 year and entitles the customer for Return to Factory Hardware replacement.

• RTF Warranty

• Standard Warranty

• DOA Warranty

• Enhanced Hardware Warranty

This warranty entitles the customer for a limited 90-day software accesss from the product ship date

• Enhanced Hardware Warranty

• DOA Warranty

• Software Warranty

• Standard Hardware Warranty

This warranty will apply if customer claims the device is not functioning during the first 30 days of product shipment.

• DOA Warranty

• Standard Hardware Warranty

• Enhanced Hardware Warranty

• Software Warranty

This warranty usually is valid for up to 10 years and entitles Advanced Replacement for certain EX series devices.

• Standard Hardware Warranty

• Enhanced Hardware Warranty

• Advanced Hardware Warranty

• DOA Warranty

Warranty covers hardware replacement and technical support

• TRUE

• FALSE

An active service contract is required to open a technical case

• TRUE

• FALSE

SVC contract entitles customers for direct support from Partners

• TRUE

• FALSE

Partners, who are Partner Support Specialists can create technical cases for Serial Numbers under PAR contract

• TRUE

• FALSE

Type of SVC Contract that entitles customers for Technical support + Same Day RMA

• SVC-ND

• SVC-NDCE

• SVC-SD

• SVC-SDCE

Type of SVC Contract which entitle the customer for technical support + Next Day shipment of RMA

• SVC-ND

• SVC-COR

• SVC-SD

• SVC-NDS