2nd grade / Making complaints

What is a complaint?

• A statement that a situation, product or service is unsatisfactory or unacceptable.

• A happy situation

• A dance

Where is the conversation taking place?

• Restaurant

• Hotel

• Park

• Hospital

What is the customer doing?

• Buying a sweater

• Buying food

• Jumping around

• Playing with his/her dog

What´s the customer attitude?

• Happy

• Polite

• Upset

• Mad

What´s the employee´s attitude?

• Crazy

• Unpolite

• Mad

• Polite

Which is the solution to the complaint?

• A replacement

• Give him the correct order

• A store credit

• A reinbursement

What is the reason for the complaint?

• More food than needed

• The correct order

• The incorrect order

• The waiter give them apples

Who takes part in the conversation?

• Employee and customer

• Mom and dad

• Employee and son

• Dog and cat

What is the function of the next phrase?

We can give you a refound

• Offer assistance

• Make a joke

• Get the attention of an employee

• Offer a solution

What is the function of the next phrase:

Excuse me?

• Get the attention of an employee

• Hakuna Matata

• To get some ice cream

• Express understanding