
IVR + Outage

Quiz
•
English
•
Professional Development
•
Hard
Rania Emam
Used 46+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Planned outage, handle normally once it passed the estimated time, even it still exists?
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Any Email sent during outages override wiki reference even if there are Different SLA / Troubleshooting steps / Message?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can transfer CST to tech. Q if only package and account is active
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer has an technical issue related to online gaming... Your action
Handle normal
Ask CST to try with another device
Transfer CST to tech. Q
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST has service degradation outage ... 1st SLA will be
1 Day
2 HRs
No estimated time
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there is any [abnormal inputs] in Admin status-Port operational status-Operational speed.-Port configured speed
It will consider as
Data Down case
Slowness Case
Wrong profile case
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Wrong Card & Port outage SLA is
No Estimated Time
2HRs
5WD
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