IVR + Outage

IVR + Outage

Professional Development

7 Qs

quiz-placeholder

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IVR + Outage

IVR + Outage

Assessment

Quiz

English

Professional Development

Hard

Created by

Rania Emam

Used 46+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Planned outage, handle normally once it passed the estimated time, even it still exists?

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Any Email sent during outages override wiki reference even if there are Different SLA / Troubleshooting steps / Message?

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We can transfer CST to tech. Q if only package and account is active

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer has an technical issue related to online gaming... Your action

Handle normal

Ask CST to try with another device

Transfer CST to tech. Q

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST has service degradation outage ... 1st SLA will be

1 Day

2 HRs

No estimated time

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If there is any [abnormal inputs] in  Admin status-Port operational status-Operational speed.-Port configured speed

It will consider as

Data Down case

Slowness Case

Wrong profile case

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Wrong Card & Port outage SLA is

No Estimated Time

2HRs

5WD