Renewals Team's Fun Facts

Do you know what is the minimum DIA for Generalist to prepare standard renewal quotes prior to contract expiration?

• 100 DIA

• 120 DIA

• 150 DIA

• 180 DIA

Can you guess what the average total opportunity worked by Generalist on monthly basis is? (Including the touchless quotes)

• Approximately 5K

• Approximately 10K

• Approximately 15K

• Approximately 20K

Do you any idea on what is the average % of touchless quotes after the QCI team was established?

• Averagely 2% to 8% from the monthly opportunity

• Averagely 10% to 20% from the monthly opportunity

• Averagely 30% to 40% from the monthly opportunity

Do you know what the Quoting Generalist quality audit target range in 2018 vs 2021 is?

• 94.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

• 96.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

• 98.50% - 99.00% (2018) vs 99.25% – 99.75% (2021)

Can you guess the one audit category that Generalist have improved tremendously since 2021 till now?

• EOSL

• Exception

• Merge Item

• SKU VS Period

Do you have any idea on how many SLA days BCS Team has to reply upon receiving customer emails?

• 1 Day

• 3 Days

• 5 Days

• 7 Days

Can you make a wild guess on the total emails worked and replied by BCS Team in 2021?

• Less than 25K Emails

• 25K - 50K Emails

• 50K - 75K Emails

• 75K - 100K Emails

Do you know the minimum Global target vs the average percentage that BCS scored for re-quotation audit in 2021?

• 96% ( Min Target) VS 95% (Achieved)

• 96% (Min Target) VS 96% (Achieved)

• 96% (Min Target) VS 98% (Achieved)

• 96% (Min Target) VS 100% (Achieved)

Can you guess the lowest re-quotation audit mistakes category for BCS Team in 2021?

• Z1R SKU

• SKU Vs Product

• SKU Vs Period

• SCF Waiver

Is it True/False that CMC team always achieved 100% to deliver the Masterfile & Notification on time for Bill to Customer?

• True

• False