MCR Refresher

Does MCR CF022 Invoiced Shipping require QA approval to be processed?

• YES

• No

Which MCR needs to be processed when there is a price discrepancy between the customer's purchase order and the invoice?

• Concession MCR

• PO Discrepancy

• Quote vs Billed

• Logistics - CF021Logistics - CF021

The customer insists that they didn't receive the order although the carrier shows the package as delivered. What approval and MCR are needed?

• Logistics - CF021 Lost Product

• Manager - CF032 Denial of Signature

• Manager - CF021 Lost Product

Who is the approver for a 3-4 SKU License below $10K that is no longer needed?

• QA

• Self-approval

• Manager

• Coach

The customer reported that there is a discrepancy between the original quote provided and the invoice. What documentation is required to get this request approved and who approves it?

• Quote - Manager approval

• PO - Collector approval

• Quote - Collector approval

• PO- Manager approval

What type of MCR we can use to credit tangible items less than $ 25.00?

• Vendor Returns

• Merchandise Returned to Dell

• Invoiced Shipping

• Small-dollar

The ISR is requesting the refund for an Installation fee over 10K. What is the next step to follow?

• Create the DPS and Send an email to the approver

• Ask for manager approval

• Raise an FSR

• Create the DPS, the FSR, and Send an email to the approver

Logistics confirmed that 2 of 48 were not tendered to the carrier and the customer is asking for a refund. What MCR process type we will need to use?

• Label Processing Error - CF030

• Never Ship - CF024

• Lost Product - CF021

• Untraceable Shipment - CF028

The customer is calling to get a refund of Single incident support or Out of warranty repair SKU. What MCR type do we need to use?

• Service termination - CF041

• OWR - CF04G

• Service Termination - CF04D

What do we need to do to refund an ASKU License below 10K?

• Submit a request via OEP

• Submit a request via Compass

• Submit a request via FSR

• Send an email to get manager's approval