CS Recap 2

Excellence in customer service is the single most important factor in determining the future success or failure of your organization?

• True

• False

If you resolve a complaint on the spot ........% will do business again?

• 92

• 90

• 95

• 87

The big reason for the customer to leave the product or the services is

• Rude way form the CSR

• High prices

• The quality

• integrity

What customer seeks most?

• Helpfulness

• Effective complaint handling skills

• Listening skills

• Good product knowledge

One of an aspects that effects on the market:

• Bad food

• Wake up early

• Childhood

• International crises