Investigation

In case of a damaged order, which of these steps should be done before sending to the investigation team:..............

• Ask the business about the size of the item

• Ask the business for a photo of a new item

• Ask the business to send us a photo of the item packed upon the pickup

• Ask the business about the cost of the damaged item including the shipment fees

7. Any kind of packaging whose maximum weight is 20 KG is:---------

• Parcel

• Light Bulky

• Heavy Bulky

If the status of the order is RTO and the business asks for changing the location, we should:.............

• Inform the customer that it's not allowed

• Create a ticket to the investigation team

• Ask the business to change it through his own dashboard

• Create a ticket to the hub

An account manager will be assigned immediately to the business once its picked orders exceed 150..........

• TRUE

• FALSE

The business should pack the fragile products............

• with 3 to 5 layers of bubble cushions

• with 2 to 4 layers of bubble cushions

• with five to seven layers of bubble cushions

• with 2 to 5 layers of bubble cushions

The business should inform us of the lost order cost within ........

• 15 Days

• 2 Weeks

• Month

• 3 Weeks

If the order is returned to Soho business missed one item, he should report the case ......

• On the spot with the star

• 2 days

• 3 days

• 2 Weeks

If the business tier is Platinum, and he received mixed RTO, he should report the case within .............

• On the spot with the star

• 2 days

• 3 days

• 2 Weeks

In case a new business asks to receive his transactions through Fawry, we should .........

• Ask him to get back to his bank

• Send him Fawry Form

• Direct the business to contact our finance team

• inform him that the service is suspended now

We pick up and deliver heavy bulky orders to .......

• Cairo, Giza & Alex

• Delta & Canal

• Cairo& Alex

• All covered zones