4/2 huddle Product Knowledge

What are the the two products we sell?

• ATT HomeTech Protection & Verizon HomeTech Protection

• ATT HomeTech Protection & Verizon Home Device Protection

• ATT Home+ and Verizon Home Protection

• ATT Home+ & Verizon Home Device Protection

What is included under the $0 service fee?

• Gaming Controller

• Smart Lock

• Monitor

• Mouse and Keyboard

TRUE OR FALSE: Custom Built PC's are covered under HTP and VHDP

• TRUE

• FALSE

TWO PART QUESTION:

Which product includes In Home Consultations and how many In Home Consultations are you allowed in a 12 month period?

• HTP | 4

• HTP | 2

• VHDP | 4

• VHDP | 2

How many claims can you file in a 12 month period?

What are the three styles of probing questions?

• Lifestyle

• Probing

• General

• Technology

• Family Oriented

When does device protection start?

• Day 1

• Day 15

• Day 30

• Day 31

Which product that we sell includes $0 cost uBreakiFix services?

• VHDP

• HTP

What are the service fees associated with HTP and VHDP?

• $0

• $25

• $49

• $99

Are plasma tv's covered under any product we offer?

• YES | VHDP

• YES | HTP

• YES | BOTH

• NO