TLE 7 4QT (Part 2)

This section of the front office is responsible for arranging guests’ packages, tickets, etc.

• a. Bell desk                                               

•  b. Travel desk

• c. Business center                                                  

• d. Lounge Area

This is where the guests are entertained for booking and checking in.

• a. Concierge                                                              

• b. Information area  

• c.  Travel desk                                                     

• d. Reception or Front Desk Area

This is a place where guests can sit, wait, and relax.

• a. Lounge area                                                       

•   b. Lobby

• c. Bell desk                                                           

• d. None of the above

It is also located at the front desk and handled by the front cashier.

• a. Reservation area                                                          

• b. Lounge area

   

• c. Cash counter                                   

•   d. Telephone area

This section is handled by a telephone operator and is located at the back of the front desk.

• a. Telephone area                                              

• b. Reservation area

• c. Business center                                                           

• d. Concierge desk

It is a system being used by the hotel to generate different reports.

• a. Rack Rate                                                                 

•     b. Rev Par   

• c. Evaluation                                                                            

• d. Property Management System

It is used to disinfect areas known to house germs.

• a. Dust mask                                                          

•   b. Google

•  c. Disinfectant spray                                                      

• d. Cloth

An array of numbered compartments used to store guests’ room keys.

• a. Key rack         

• b.Computer

• c.Printer                                                  

• d. Voucher tray

Automatic telephone switching system.

• a. PABX                                                                                

• b. Safety deposit box

• c. Software                                                                  

• d. Cash register

It is the storage for the safekeeping of important belongings of the guests.

• a. Voucher rack                        

• b. Safety deposit box

• c. Cash register                                              

• d. ATM machine