listening for Information and Leisure 1

Is the photocopier still under guarantee?

When did Kelta & Ci buy it?

What is exactly wrong with the photocopier?

Has Vicky tried to fix it herself?

When is she told someone can come to fix it?

What time does she finally agree

How you would describe the attitude of the assistnant Vicky speaks?

• helpful

• professional

• unfriendly

• uncooperative

How satisfied is Vicky with the service she receives?

• very satisfied

• quite satisfied

• not very satisfied

• very dissatified

What do you think Stuart is trying to sell?

How you would describe's Stuart's manner?

• friendly and flexible

• rude and aggressive

• confident and relaxed

• direct and rather pushy